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TOPIC: Gallery not loading

Gallery not loading 7 years 3 months ago #4634

We have 4.4 and the gallery is currently not loading at all. :( All we get are broken images and empty squares. There should be 9 galleries on that page and looking at the Chrome web inspector there are 9 links in red that say 403 status (which I looked up and discovered it meant unauthorized) . When I click open in a new tab the page says URL signature expired.

All our app ids and other settings are still in place so as far as I can tell our end hasn't changed.

How do we get our galleries back?
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Gallery not loading 7 years 3 months ago #4635

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Hello Weatherly
In component please help me delete the albums problem and get it again.
Problem because Facebook have changed the path for the image, and we are updated component to new version fixed this problem
Best regard
Bach Pham
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Gallery not loading 7 years 3 months ago #4636

I'm sorry, I can't understand you. We have the latest version installed. It is version 4.4 which Joomla extensions says is the latest. It was installed in March. Please tell me what I should do.
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Gallery not loading 7 years 3 months ago #4643

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Hello Weatherly
Can you send me joomla admin via contact form? So we can check it
Best regards
Bach Pham
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Gallery not loading 7 years 3 months ago #4670

Dear Weatherly,

He is saying that you have to delete your albums and re-add them again as facebook is changing the link of its Albums...The next version of this component will fix this issue. I am facing the same issue too.

Have a nice day.

Ahmad
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Gallery not loading 7 years 3 months ago #4671

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Hello Ahmad Moussa
We will released new version in next week and we will send new version for you
Best regards
Bach Pham
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