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TOPIC: Facebook takes a module image not K2 item image

Facebook takes a module image not K2 item image 6 years 8 months ago #5767

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SmartWeb wrote:
hello
we have the same problem with the image,
but on top of that, the URL is incorrect too. we use latest K2 auto FB (4.0) and J3.6.5 and also SH404SEF (but I have tried to disable this, still no success).
your extension adds something like: ...item/100262/... (item and item ID) into the URL which makes it break

right now your Auto K2 facebok extension does not work any more for us.

can you please fix this urgently?
Hello Smart web (Serge Balmer)
We have check and you buy extension on 2015 with standard subscirption and now your subscription is expires. So you need renew extension. You can buy again here: joomcore.com/commercial-extensions/compo.../jo-k2-auto-facebook
After your buy we will help you install and config new version in your site and all fix the problem in SH404SEF and check the problem post image in your site
Best regards
Bach Pham
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Facebook takes a module image not K2 item image 6 years 8 months ago #5769

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ok, just renewed my subscription. do you have a support ticket area? I do not want to post any details in a public forum! thanks
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Facebook takes a module image not K2 item image 6 years 8 months ago #5770

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SmartWeb wrote:
ok, just renewed my subscription. do you have a support ticket area? I do not want to post any details in a public forum! thanks

Hello Smart web (Serge Balmer)
Can you send me joomla admin via contact form joomcore.com/contact and we can help you check it
Best regards
Bach Pham
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Facebook takes a module image not K2 item image 6 years 8 months ago #5771

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Hello SmartWeb
We have fixed the problem and i think now it work fine. You can check it
Thank you for using our products
Best regards
Bach Pham
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Facebook takes a module image not K2 item image 6 years 8 months ago #5773

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Hello,
I have asked you NOT to post to any of our FB pages and you still did! why??? it's now causing quite some issues for us :(

Also we need to know what you have to fix the issue so we can apply it to the live site.
thanks
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Facebook takes a module image not K2 item image 6 years 8 months ago #5774

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Hello Serge Balmer
Im sorry for this. i have miss the message. Now you can download version of plugin fix the problem in file attachment we send to your email and please help me download and install upgrade in your site
Best regards
Bach Pham
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The following user(s) said Thank You: Sari Autere
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